Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Processing a Return
Please e-mail email@example.com to arrange a return of corked or flawed product. Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling.
If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
A 15% restocking fee will be applied to all canceled orders.
Wine Club Cancellations
All wine club cancellations MUST be made 30 days prior to a wine club release. You will receive an e-mail reminder the month prior to your shipment prompting you to update your wine club information, at this time you may opt-out of your shipment.
Given the limited quantities of wine set aside especially for our Hye Society members, we are unable to give refunds after wine club orders are processed.
Please e-mail firstname.lastname@example.org to confirm your cancellation.
Special Events - Tickets and Tasting Fees
Please review our complete event cancellation policy for more information.